FAQ

• How long will it be until I receive my order?
  • Unless otherwise specified, orders are shipped out on Mondays & Wednesdays, sometimes Thursdays. It can take up to 7 days for your order to be processed (which means 7 days until we get the order packaged and ready to go)
• I am local to Hampton Roads and would like to pick up my order, how can I do that?
  • When you place your order, please choose the Hampton Roads option. 
  • We are no longer located in Hampton Roads, Virginia, but have secured a Porch Pickup Location in Virginia Beach near Town Center. You will pay a $3 fee and we ship orders once a week. We will email you to let you know your order is ready to be picked up along with the address. 
• I am local to Genesee County in Michigan and I don't want to pay shipping. 
  • You can certainly choose the Local Pickup, State Rd, Davison option. If you choose to pickup an order, when your order is ready you will get an email with our pick up address and the time frame we allow each day for pickup. 
  • We also have another option to pick up in Lennon, Michigan. This would be a $2 convenience fee. You would pick up in Swartz Creek Meadows Mobile Home Park. Again, you'll get an email when your order is ready to be picked up. 
• Do you meet up with customers for picking up their orders?
  • No. Please pickup your order or have it shipped. 
• What does it mean for my order to be processed?
  • HBC Organics is a one person company. Jessica personally makes every single order that goes out the door. As a result of HBC Organics gaining popularity, sometimes orders get backed up. What it means for your order to be "processed" is the time it takes Jessica to have everything ready to make your order. 
• I really want to order an item that says it is out of stock, when will it be back in stock?
  • We are working pretty hard to keep up with demand here! If there is something you would like but it doesn't show up on the website, please email us to let us know you want it! hbcorganics@outlook.com 
• I see that it says you use essential oils in your products. Which company do you use?
  • We exclusively use Young Living Essential Oils in our products. 
• I see that some of your prices have gone up a bit in 2019, what gives?
  • We recently moved from Virginia to Michigan. Our supplies prices have gone up over the years and we have not raised our prices to match that. This year we have to raise the prices just a bit. But your shipping charges have been lowered! 
• I want to order your breast milk soap. How old can the milk be? How much do you need? How many bars of soap will I receive from one batch? What about scent?
  • Breast milk soap is one of my most popular products! If the milk is frozen, especially in a deep freezer, it can be up to a year old. I have, however, made soap for someone and their milk was 18 months old and their soap turned out beautifully. Generally I would need about 6-10 ounces of breast milk for one batch of soap. Each batch of soap yields 10 bars. As far as scent goes, I have an extract that smells like baby powder or it will be unscented.